Pursue 100% Customer Satisfaction
Facing the changeable operational environment,CMC,which has always put the customers in the first place in the past half century, has optimized its management system and improved its operation and service quality to constantly increase the customers satisfaction since it obtained the UKAS Certificate issued by SGS in June of 2001.
Quality Guideline: Customer Supremacy, Honest Business,Value Creation and Constant Improvement. In order to realize the quality guideline, CMC promises to:
- Focus on our customers, meet the demand of customers and provide customers with valuable service;
- Make honest business,keep the credit,observe the regulations and laws,see the credit as the life of a corporation,set up the good reputation in the international market;
- Create value for our customers and add values for our customers;create value for the share holders and keep the value of the state-owned asset;create value for the employees and improve their material and spiritual satisfaction;create value for cooperation partners and suppliers and achieve mutual benefits from the cooperation;create value for the country and society by paying the tax and opertating under the law, paying attentions to community and public interest and environment,making contributions to the stability and prosperity of society;
- Improve the operation and management activities constantly and creatively, create more value for partners and increase their satisfaction rate.
Quality Objective:
The operation objective of CMC is to persue 100% customer satisfaction and high satisfaction of shareholders,employees,society,partners and other stakeholders, create value for stakeholders as well as for CMC itself, and maintain a stable and sustainable development.
- The working task given by corporation at the beginning of the year is the working objective for the functional departments;and their work would be measured by the end of that year;
- The work of the business department are measured by the real business accomplishment; each business department check its seasonal business procedure by itself and the corporation makes adjustments according to self-checking results.
Service Standard:
The service standard of CMC is: passion, quality and efficiency.
Management System Certificate |
